Terms and Conditions

Terms and Conditions

Effective date: 2nd March 2026

1. About Us

These Terms and Conditions apply to purchases made on www.britainsleep.co.uk. The website is operated by MSHOMEWORLD LTD, trading as Britain Sleep.

In these Terms, we refer to MSHOMEWORLD LTD as “we”, “us”, or “our”.

Company details

  • Company number: 13497602
  • VAT number: GB 419374382
  • Registered office: 63 Centenary Square, Dewsbury, England, WF12 9HN

Contact details

2. These Terms and How They Work

These Terms cover buying products from our website, including delivery, and using our website. If you buy from us, these Terms form the contract between you and us.

If any part of these Terms is found to be unenforceable, the rest will still apply. We may update these Terms from time to time. The version in force when you place your order will apply to that order, unless the law requires changes.

3. Definitions

  • Consumer: An individual buying mainly for personal use.
  • Business customer: Anyone buying mainly for trade, business, or professional purposes.
  • Products: Divan beds, ottoman beds, bed frames, mattresses, headboards, and any other items sold on our website.
  • Bespoke products: Goods made to your specifications, for example custom sizes or other clearly personalised changes that we confirm in writing. Choosing from our standard range of sizes (Single, Small Double, Double, King, Super King) or from our standard fabric and colour options does not make an item bespoke.

4. Product Information and Images

We take care to describe products accurately, including key dimensions. Images may look different on different screens and under different lighting conditions.

4.1 Fabric and Colour

We offer free fabric samples for many products, and we strongly recommend ordering samples if you are unsure. If you choose not to order samples, you accept the risk that colour and texture may look different in your home compared with photos online.

4.2 Errors

If we discover a material error in a product description or price after you order, we will contact you as soon as possible. You can choose to proceed with the corrected details or cancel for a full refund.

5. Orders and When the Contract Is Formed

Your order is an offer to buy Products from us. The contract is formed when we send you an order confirmation email.

If a Product becomes unavailable after you order, we will contact you and refund any amounts paid for that unavailable Product.

6. Prices, Payment, and Promotions

Prices are shown in pounds sterling and include VAT where applicable. Payment options are shown at checkout. You must use a payment method you are authorised to use.

6.1 Discount Codes

Discount codes may be limited to one per order, unless we state otherwise. Discount codes cannot be combined unless we state otherwise. We may withdraw or change promotions at any time, but this will not affect orders already confirmed.

7. Changes to Orders

If you want to change your order, contact us as soon as possible. If we can make the change, we will confirm any price difference and any impact on lead times. If the order is already in production or allocated for dispatch, changes may not be possible.

8. Delivery and Risk

8.1 Delivery Areas

We deliver to mainland UK as standard. Some areas, including Northern Ireland, Highlands, and offshore islands, may have longer lead times, limited services, or extra charges.

8.2 Estimated Delivery Times

Delivery dates shown on the website are estimates, not guarantees, unless we explicitly confirm a guaranteed date in writing. Many of our products are made to order, and lead times can vary by product and time of year.

8.3 Delivery Method

Standard delivery is to the front door of your property. For larger items such as divan beds and ottoman beds, our courier will deliver to the ground floor entrance. If you require room-of-choice delivery, please contact us before ordering to check availability.

8.4 Access Responsibilities

You must make sure the delivery route is clear and safe, including corridors, stairs, and doorways. You should measure access points before ordering, especially for larger bed frames and headboards. If we cannot complete delivery due to access restrictions, we may need to rebook. We may charge a reasonable redelivery fee to cover carrier costs. We will tell you the fee before rebooking.

8.5 Missed Delivery

If a delivery slot is booked and nobody is available to accept delivery, or access is not possible on arrival, this may count as a failed delivery. We may charge a reasonable fee for redelivery or storage, based on the costs we incur.

8.6 Delays Outside Our Control

We are not responsible for delays caused by events outside our reasonable control, for example severe weather, major traffic disruption, or courier network disruption.

8.7 Risk and Ownership

Risk passes to you when the Products are delivered to your address. Ownership passes to you when we receive full payment for the Products.

9. Cancellations, Returns, and Refunds

This section applies to Consumers. Business customers should contact us before ordering, as different rules may apply.

9.1 Your Legal Right to Cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you can cancel your order within 14 days, starting the day after you receive the Products, unless an exception applies in Section 9.8.

You do not need to give a reason for cancelling within this period.

9.2 Our Extended Returns Period

In addition to your statutory rights, we offer an extended 30-day returns period from the date of delivery for standard items. During this period, you may return goods for a full refund, provided the items are in their original condition and suitable for resale.

Your statutory rights under the Consumer Contracts Regulations 2013 are not affected by this extended period.

9.3 How to Cancel

To cancel, contact us with your order number, your name, and a clear statement that you want to cancel:

You may also use the model cancellation form below, although this is not required.

9.4 Model Cancellation Form

To: Britain Sleep, tahir@mshomeworld.co.uk
I hereby give notice that I cancel my contract of sale of the following goods:
Order number:
Ordered on / received on:
Name of consumer:
Address of consumer:
Signature of consumer (only if sent on paper):
Date:

9.5 Returning Products After Cancellation

If you cancel after delivery, you must return the Products to us within 14 days of telling us you want to cancel.

Unless we agree otherwise, you are responsible for return shipping costs for cancellations of non-faulty goods. Due to the size and weight of beds, return collection costs may apply. Please contact us for a return shipping quote before sending items back.

You are responsible for the Products until we receive them, so we recommend using a tracked, insured service.

9.6 Condition of Returns

You may open packaging and inspect Products as you would in a shop. If you handle the Products more than is necessary to inspect them, we may reduce your refund to reflect any loss in value.

For hygiene and safety, we may refuse returns where a Product is clearly used in a way that goes beyond inspection, or is returned in a condition that cannot reasonably be resold.

9.7 Refund Timing

We will refund you within 14 days of receiving the returned Products, or within 14 days of you providing evidence that you have sent them back, whichever is earlier.

We refund using the same payment method you used, unless we agree otherwise. Please note that your bank or payment provider may take additional time to process and display the refund.

9.8 Delivery Charges on Refunds

If you cancel a full order, we refund the cost of standard delivery, if you paid it. We do not refund any extra charges you chose, for example premium or express services, unless the Products are faulty or not as described.

9.9 Bespoke Products and Cancellation Exceptions

Your right to cancel may not apply to bespoke Products that are made to your specifications or clearly personalised. If this applies, we will make this clear on the product page, at checkout, or in writing when you place your order.

Important: Choosing from our standard range of sizes (Single, Small Double, Double, King, Super King) or from our standard fabric and colour options does not make an item bespoke. Your full cancellation and return rights apply to all standard orders.

If a bespoke order is cancelled, we may keep a reasonable amount to cover costs already incurred. If requested, we will explain how the amount was calculated.

9.10 Sale Items

Items purchased at a discounted or sale price carry the same cancellation and return rights as full-price items. Your statutory rights are not affected by any discount or promotion.

9.11 Exchanges

We do not guarantee exchanges, but we will try to help where practical. If an exchange is agreed, we will explain any delivery, collection, or price differences in writing.

9.12 Incorrect Size Ordered

If you ordered the wrong size, your cancellation rights still apply for standard, non-bespoke Products. Return costs are your responsibility, unless we agree to arrange collection for a confirmed fee.

10. Damaged, Missing, or Faulty Items

10.1 Checking on Delivery

Please inspect packaging and Products on arrival, and tell us as soon as possible if anything looks damaged or parts are missing.

10.2 Reporting Issues

For the fastest resolution, report damage or missing parts within 48 hours of delivery. If you report later, we will still assess the issue, and your statutory rights are not affected.

10.3 Faulty Products and Your Statutory Rights

If Products are faulty or not as described, you have legal rights under consumer law, including the Consumer Rights Act 2015. These Terms do not reduce those rights.

Your rights for faulty goods:

  • Within 30 days: Right to a full refund (short-term right to reject)
  • Within 6 months: Right to a repair or replacement; if that fails, right to a refund
  • Up to 6 years: Right to a repair or replacement, though you may need to prove the fault was present at delivery

10.4 What We Will Do

Depending on the issue, we may offer repair, replacement parts, a replacement product, or a refund in line with your legal rights. For faulty or damaged items, we will arrange and pay for collection at no cost to you.

11. Warranty

Bed frames and divan beds are supplied with a 24-month warranty for manufacturing defects, subject to normal use.

The warranty does not cover:

  • Normal wear and tear
  • Misuse or accidental damage
  • Failure to follow care instructions
  • Damage caused by incorrect assembly
  • Unauthorised modifications

To make a warranty claim, contact us with your order number, a description of the issue, and photos where possible. We will assess the claim and advise on next steps.

12. Marketing

We will only send marketing emails or messages if you have opted in, or where we are allowed to do so under applicable law. You can opt out at any time by using the unsubscribe link in our emails, or by contacting customer service.

For details on how we use personal data, see our Privacy Policy.

13. Website Use and Intellectual Property

All website content, including text, graphics, images, and design, is owned by us or our licensors and is protected by intellectual property laws. You may print or save parts of the site for personal use when shopping with us. You must not copy, reproduce, distribute, or exploit site content for commercial purposes without our written permission.

14. Governing Law and Disputes

The law of England and Wales governs these Terms. If you are a Consumer living in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

If you have a complaint, contact our customer service team first, and we will try to resolve it quickly and fairly.

For further information about your rights, you can contact Citizens Advice at www.citizensadvice.org.uk or call 0808 223 1133.

15. How to Contact Us

Customer Service

  • Email: tahir@mshomeworld.co.uk
  • Telephone: 01244 94 1205 (7 days a week)
  • WhatsApp: Available via the link on our website

Britain Sleep is a trading name of MSHOMEWORLD LTD. Registered in England and Wales. Company number: 13497602. VAT number: GB 419374382. Registered office: 63 Centenary Square, Dewsbury, England, WF12 9HN.